Effective Date: June 22, 2026
This Privacy Policy explains how My Lyra Song collects, uses, stores, shares, and protects information when you visit mylyrasong.com, submit an order, communicate with us, purchase a personalized song, purchase an optional add-on, upload or send materials, or otherwise use our website and services.
By using the website or placing an order, you agree to this Privacy Policy. If you do not agree, do not use the website or submit an order.
For privacy questions, contact us at hello@mylyrasong.com.
- Who We Are
My Lyra Song provides personalized digital songs and optional personal-use video add-ons created from customer-submitted stories, names, memories, preferences, photos, and related information.
For purposes of this Privacy Policy, “My Lyra Song,” “we,” “us,” and “our” refer to the operator of the My Lyra Song website and services.
We do not publish a personal owner name on this website. Privacy inquiries should be directed to hello@mylyrasong.com.
- Information We Collect
We collect information that you provide directly, information collected automatically through the website, and information received through third-party service providers.
The types of information we may collect include:
a. Contact Information
We may collect your name, email address, phone number if provided, and related contact details.
b. Order Information
We may collect information about your order, including occasion, recipient name or nickname, relationship to the recipient, selected add-ons, delivery preferences, order total, transaction details, and order history.
c. Story and Personalization Information
To create your personalized song, we may collect names, memories, dates, places, relationship details, personal stories, emotional themes, instructions, preferences, words to include or avoid, and other details you choose to submit.
d. Recipient Information
We may collect information about the intended recipient, such as name, nickname, relationship, occasion, personal details, memories, and other information you provide so that we can create the personalized song.
You are responsible for ensuring that you have the right to submit information about the recipient or any other person referenced in your order.
e. Photos, Images, and Uploaded Materials
If you purchase or request a photo lyric video or otherwise send files, we may collect photos, images, screenshots, files, or other materials you provide.
You are responsible for ensuring that you have the right to submit those materials and authorize their use.
f. Payment-Related Information
Payments may be processed by third-party payment processors such as PayPal or other payment providers.
We may receive limited payment-related information, such as payment status, transaction reference, order amount, payer email, billing-related details, and confirmation of payment.
We do not intentionally collect or store full credit card numbers through our website.
g. Communications
If you contact us by email, form, social media, or other communication channels, we may collect the content of your message, your contact information, and related records.
h. Technical and Usage Information
When you visit the website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring page, pages visited, approximate location derived from technical data, timestamps, and interactions with the website.
i. Cookies and Similar Technologies
The website may use cookies and similar technologies for functionality, security, form operation, payment processing, spam prevention, analytics, performance measurement, advertising measurement, and retargeting. These technologies may include tools such as Meta Pixel, TikTok Pixel, Google Analytics, or similar services, if enabled on the website.
- How We Use Information
We may use information for the following purposes:
a. to operate the website;
b. to receive, process, and fulfill orders;
c. to create personalized songs and optional digital add-ons;
d. to understand the story, occasion, recipient, tone, and requested details;
e. to communicate with you about your order;
f. to confirm payment and delivery;
g. to send digital files, download links, updates, and customer service messages;
h. to respond to questions, requests, disputes, and support needs;
i. to prevent fraud, abuse, spam, security incidents, and misuse of the Service;
j. to maintain business records;
k. to comply with legal obligations;
l. to enforce our Terms of Service, Refund Policy, Personal Use License, and Upload Policy;
m. to improve internal workflows, quality control, and customer experience;
n. to protect our rights, property, safety, and the rights, property, and safety of others.
- Human-Directed Creative Process and Production Tools
Each order is created through a human-directed creative and production process.
To provide the Service, we may use software-assisted creative and production tools, third-party creative technology providers, editing tools, audio tools, file storage tools, communication tools, and related service providers.
Information you submit may be processed through these tools as reasonably necessary to create, edit, produce, review, deliver, or support your personalized song or optional add-on.
We do not use customer-submitted stories, names, photos, or personal details for unrelated public advertising without permission.
- How We Share Information
We do not sell your personal information.
We may share information only as reasonably necessary for the purposes described in this Privacy Policy, including with:
a. Payment Processors
We may share or receive payment-related information through payment providers such as PayPal or similar services.
b. Hosting and Website Providers
We may use website hosting, WordPress-related services, security tools, form tools, email tools, and technical providers to operate the website.
c. Creative and Production Service Providers
We may use software-assisted creative tools, audio production tools, editing tools, file storage tools, and related service providers to create and deliver your order.
d. Email and Communication Providers
We may use email, notification, or customer communication tools to send order updates, delivery links, and support messages.
e. File Delivery and Storage Providers
We may use storage or file delivery services to receive uploaded materials and deliver finished files.
f. Legal, Safety, and Compliance Purposes
We may disclose information if we believe it is necessary to comply with law, respond to legal process, enforce our policies, protect rights and safety, investigate fraud or abuse, resolve disputes, or protect My Lyra Song, customers, recipients, service providers, or others.
g. Business Transfers
If the Service is involved in a merger, acquisition, sale of assets, restructuring, transfer, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
- Customer Materials and Privacy of Others
Customer Materials may include names, stories, photos, memories, private facts, relationship details, personal messages, and information about other people.
You are responsible for ensuring that you have permission to submit Customer Materials and that your submission does not violate another person’s privacy, publicity rights, copyright, confidentiality rights, or other legal rights.
Do not submit private, sensitive, confidential, or highly personal information about another person unless you have the right and authority to do so.
- Photos and Images
If you submit photos or images, we may use them to create a photo lyric video or related deliverable.
We do not intentionally publish customer photos publicly without permission.
However, digital transmission and storage involve third-party systems and ordinary technical risks. Do not submit photos that you are not comfortable having processed for the purpose of fulfilling your order.
- Sensitive Information
You should avoid submitting unnecessary sensitive information.
Sensitive information may include health information, government identification numbers, financial account information, precise location information, religious beliefs, sexual orientation, political opinions, immigration status, criminal history, or other highly sensitive personal details.
If you choose to include sensitive details in a story, message, or order, you consent to our processing of that information as reasonably necessary to create and deliver the requested personalized song or add-on.
- Children’s Privacy
The Service is not directed to children under 13.
We do not knowingly collect personal information directly from children under 13.
If you submit information about a minor, you represent that you are the parent, legal guardian, or otherwise have all required authority and permission to submit that information and request the Service.
If you believe a child under 13 has provided personal information directly to us without appropriate consent, contact hello@mylyrasong.com.
- Retention of Information
We retain information for as long as reasonably necessary to provide the Service, complete orders, communicate with customers, maintain records, resolve disputes, comply with legal obligations, enforce agreements, prevent fraud or abuse, and protect our rights.
Retention periods may vary depending on the type of information, the nature of the order, legal requirements, business needs, payment records, and dispute risk.
We may delete, archive, anonymize, or de-identify information when it is no longer reasonably needed.
- Security
We use reasonable administrative, technical, and organizational measures designed to protect information.
However, no website, internet transmission, email system, file transfer, storage system, payment processor, or digital service can be guaranteed completely secure.
You submit information at your own risk. Do not submit information that you are not comfortable sending electronically.
- Your Choices
You may contact us at hello@mylyrasong.com to request assistance with:
a. accessing certain information associated with your order;
b. correcting inaccurate contact information;
c. requesting deletion of certain information, subject to legal, operational, payment, dispute, and recordkeeping limitations;
d. asking questions about how your information is used;
e. opting out of non-essential marketing emails if we send any in the future.
We may need to verify your identity before responding to certain requests.
We may deny or limit requests where permitted by law, including where information is needed to complete an order, maintain records, resolve disputes, detect fraud, enforce agreements, comply with law, or protect rights and safety.
- Marketing Communications
We may send transactional emails related to your order, payment, delivery, support, or policy updates.
Transactional emails are not optional because they are necessary to provide the Service.
If we send marketing emails in the future, you may opt out using the unsubscribe instructions in those emails or by contacting hello@mylyrasong.com.
- Cookies, Analytics, and Tracking
The website may use cookies and similar technologies for functionality, security, form operation, payment processing, spam prevention, analytics, performance measurement, advertising measurement, and retargeting. These technologies may include Meta Pixel, TikTok Pixel, Google Analytics, or similar services, if enabled on the website.
These tools may collect or process technical and usage information such as device information, browser type, pages visited, interactions with the website, referral information, approximate location derived from technical data, and similar information.
Where required by law, we may provide additional notices, consent tools, or opt-out options.
- Do Not Track
Some browsers offer “Do Not Track” signals.
Because there is not a uniform industry standard for responding to Do Not Track signals, the website may not respond to those signals.
We will honor legally required browser-based opt-out signals where applicable and technically supported.
- California Privacy Notice
This section applies to California residents to the extent required by applicable California privacy law.
Depending on the nature and size of the business, some California privacy laws may or may not apply to My Lyra Song. Even where a specific law does not apply, we aim to handle personal information responsibly and provide reasonable transparency.
In the past 12 months, we may have collected the following categories of personal information:
a. identifiers, such as name, email address, phone number, IP address, and transaction identifiers;
b. customer records information, such as payment-related records and order details;
c. commercial information, such as purchases, order history, selected add-ons, and payment status;
d. internet or electronic network activity information, such as website usage, device information, browser type, and technical logs;
e. audio, visual, or similar information, such as photos or files submitted for an order;
f. inferences or preferences, such as mood, tone, occasion, and personalization preferences;
g. sensitive personal information if voluntarily submitted by the customer within a story, message, photo, or order instructions.
We may use these categories for the purposes described in this Privacy Policy.
We do not sell personal information.
We do not knowingly sell or share personal information of consumers under 16 years of age.
If our advertising, analytics, retargeting, or measurement practices constitute “sharing” under applicable California privacy law, we will provide any required notices and opt-out mechanisms where legally required.
California residents may contact hello@mylyrasong.com to submit privacy questions or requests.
- No Sale of Personal Information
We do not sell customer personal information for money.
We do not sell customer stories, names, recipient details, photos, or order information.
We do not disclose customer-submitted personal stories to the public without permission.
- De-Identified or Aggregated Information
We may use de-identified, anonymized, or aggregated information for internal business purposes, such as improving workflows, understanding order categories, measuring demand, improving customer experience, and planning services.
We will not intentionally use de-identified or aggregated information to identify a specific customer or recipient.
- Public Testimonials and Samples
We will not intentionally publish your full personal story, recipient name, submitted photos, or final deliverable publicly without permission.
If you provide a testimonial, review, comment, or feedback, we may use it for business or promotional purposes unless you tell us otherwise.
We may edit testimonials for length, clarity, grammar, or formatting, but we will not intentionally change the meaning.
- Third-Party Links
The website may contain links to third-party websites, payment processors, social media platforms, file delivery tools, or other services.
We are not responsible for the privacy practices, content, policies, or security of third-party websites or services.
You should review the privacy policies of any third-party services you use.
- International Users
The Service is operated from the United States.
If you access the website or submit information from outside the United States, you understand that your information may be processed in the United States or other locations where our service providers operate.
By using the Service, you consent to the transfer and processing of information in the United States and other applicable locations, subject to this Privacy Policy.
- Legal Requests and Protection of Rights
We may preserve, access, or disclose information if we believe it is reasonably necessary to:
a. comply with law, regulation, subpoena, court order, legal process, or government request;
b. enforce our Terms of Service, Refund Policy, Personal Use License, Upload Policy, or other agreements;
c. detect, prevent, or investigate fraud, abuse, security incidents, or technical issues;
d. protect the rights, property, safety, and security of My Lyra Song, customers, recipients, service providers, or others;
e. defend against legal claims or disputes.
- Data Accuracy
We rely on the information you provide.
You are responsible for ensuring that your contact information, order information, recipient details, and submitted materials are accurate and complete.
If your information changes or you believe something is incorrect, contact hello@mylyrasong.com.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on the website with a revised effective date.
Your continued use of the website or Service after an updated Privacy Policy is posted means you accept the updated Privacy Policy.
- Contact
For privacy questions or requests, contact:
My Lyra Song
Email: hello@mylyrasong.com
Website: mylyrasong.com