Effective Date: June 22, 2026
This Refund Policy applies to all purchases made through My Lyra Song, including personalized songs, digital audio files, optional video add-ons, Priority Delivery, and any related digital creative services.
By placing an order, submitting payment, checking an agreement box, or using our Service, you acknowledge and agree that all purchases are final and non-refundable, except where a refund is expressly required by applicable law.
For questions, contact us at hello@mylyrasong.com.
- All Sales Are Final
All sales are final.
My Lyra Song provides personalized digital creative services. Each order is custom-made based on the customer’s submitted story, names, memories, preferences, occasion, recipient details, and other information.
Because each order is personalized, digital, and prepared specifically for the customer, we do not offer refunds, cancellations, returns, exchanges, credits, store credits, substitutions, or charge reversals once an order has been placed and payment has been submitted.
- No Refunds After Payment
Once payment is submitted, the order is final.
We do not provide refunds for any reason, including but not limited to:
a. change of mind;
b. accidental purchase;
c. ordering the wrong occasion;
d. no longer needing the song;
e. deciding not to give the song to the recipient;
f. missing an event or gift deadline;
g. failure to read the product description, order form, Terms of Service, Personal Use License, Upload Policy, or this Refund Policy;
h. failure to provide complete or accurate information;
i. dissatisfaction with the final creative result;
j. dissatisfaction with the style, genre, lyrics, melody, mood, tempo, voice-like quality, arrangement, production, length, emotional tone, or interpretation of the submitted story;
k. the recipient not liking, accepting, responding to, or reacting emotionally to the song;
l. inability to use the song for commercial purposes;
m. inability to upload, monetize, distribute, register, or use the song on any third-party platform;
n. email, download, device, browser, internet, or platform issues outside our control;
o. customer delay, missing information, incorrect information, unclear instructions, or late-submitted materials.
- Personalized Digital Creative Service
You understand that My Lyra Song is not selling a physical product.
There is no physical shipment, no physical return, and no returnable item.
The Service consists of custom digital creative work created from the customer’s submitted information. Once an order is placed, business time, administrative handling, creative review, production planning, software resources, editing, file preparation, and other production resources may be allocated to that order.
For that reason, every purchase is final.
- No Refunds for Subjective Creative Preferences
Personalized songs are subjective creative works.
You understand and agree that musical taste, emotional response, lyrical interpretation, vocal preference, mood, genre, arrangement, production style, and overall creative direction are subjective.
No refund will be provided because you expected a different style, different voice-like quality, different lyric approach, different mood, different melody, different arrangement, different emotional effect, or different creative interpretation.
- No Refunds for Customer-Provided Information
You are responsible for all information submitted with your order.
No refund will be provided if the final deliverable reflects information that was submitted incorrectly, incompletely, unclearly, or too late, including names, spellings, pronunciation guidance, relationships, dates, locations, memories, tone, occasion, recipient details, photos, or instructions.
- No Refunds for Recipient Reaction
We do not guarantee any recipient reaction.
No refund will be provided because the recipient did not like the song, did not accept the gift, did not cry, did not respond, did not react as expected, or because the song did not produce a desired emotional, romantic, family, personal, or social outcome.
- No Refunds for Delivery Timing Unless Required by Law
Delivery times are estimates unless My Lyra Song expressly states otherwise in writing.
Priority 24-Hour Delivery, whether purchased as an add-on, included in a package, or offered as part of a limited-time promotion, is subject to availability, daily order capacity, complete customer-submitted information, payment confirmation, and technical feasibility.
“Priority” means that the order is moved into priority production where capacity allows. It does not guarantee a specific creative result, recipient reaction, exact delivery minute, or delivery by a particular deadline unless My Lyra Song expressly confirms a guaranteed deadline in writing.
No refund, cancellation, credit, exchange, price adjustment, or charge reversal will be provided for delivery delays caused by order volume, incomplete information, unclear instructions, missing materials, customer delay, payment processor issues, email issues, spam filters, hosting issues, third-party outages, technical issues, emergencies, or circumstances outside our reasonable control, except where required by law.
- No Refunds for Add-Ons and Promotional Delivery Benefits
Optional add-ons, upgrades, package features, promotional delivery benefits, Priority 24-Hour Delivery, Photo Lyric Video, and any related digital creative service options are final and non-refundable.
If Priority 24-Hour Delivery or any other feature is included at no extra charge as part of a limited-time promotion, package, discount, or special offer, it has no separate refundable cash value.
No refund, cancellation, credit, exchange, price adjustment, or charge reversal will be provided because a promotional delivery benefit was included, delayed, unavailable, limited by daily capacity, affected by incomplete order details, or not separately used, except where required by law.
No refund will be provided because the customer later decides an add-on is no longer needed, fails to provide required materials, provides low-quality photos, provides incorrect photos, delays submission of required materials, changes their mind after purchase, or misunderstands the personal-use nature of the Service.
- No Revisions Included
Unless expressly stated in writing, revisions are not included.
A request for a revision, remake, replacement, alternate version, lyric change, style change, vocal change, arrangement change, production change, or new creative direction does not create a right to a refund.
At our sole discretion, we may correct a clear technical delivery issue or obvious file problem, but any such correction is not a refund, credit, exchange, cancellation, or admission of obligation.
- Technical Issues
If a delivered file is technically inaccessible or corrupted due to an issue within our control, our remedy, if any, will be limited to re-sending, re-exporting, or re-delivering the file.
A technical delivery issue does not entitle the customer to a refund.
- Third-Party Platforms
We do not guarantee that any song, video, file, or deliverable will be accepted, approved, monetized, distributed, promoted, indexed, posted, or remain available on any third-party platform.
No refund will be provided for issues involving YouTube, TikTok, Instagram, Facebook, Spotify, Apple Music, distribution platforms, advertising platforms, email providers, file hosting services, copyright filters, Content ID systems, algorithms, account restrictions, or any other third-party service.
- Personal Use Only
Standard My Lyra Song deliverables are for personal, private, non-commercial use only unless we expressly agree otherwise in writing.
No refund will be provided because the customer later wants commercial rights, ownership rights, copyright transfer, streaming distribution, monetization rights, advertising rights, Content ID rights, or any rights not included in the original purchase.
- Chargebacks and Payment Disputes
By placing an order, you agree that the purchase is final and non-refundable.
If you initiate a chargeback, payment dispute, reversal, or similar claim after placing an order or receiving a deliverable, we reserve all rights available under law and under our Terms of Service.
We may provide the payment processor with evidence of your order, payment, agreement to this Refund Policy, agreement to the Terms of Service, submitted materials, production work, communications, delivery records, and access to the final deliverable.
Improper chargebacks may result in refusal of future service, suspension of access, revocation of any license granted, and pursuit of any available remedies to the fullest extent permitted by law.
- Duplicate or Unauthorized Transactions
If you believe there has been a duplicate charge or unauthorized transaction, contact hello@mylyrasong.com immediately.
This policy does not limit any non-waivable rights you may have under applicable payment card, banking, payment processor, or consumer protection laws.
- Maximum Remedy
To the fullest extent permitted by law, if any remedy is required despite this no-refund policy, the maximum remedy will not exceed the amount actually paid for the specific order at issue.
We are not responsible for indirect losses, emotional distress, missed events, replacement gifts, reputational harm, platform issues, third-party fees, business losses, lost opportunities, or consequential damages.
- Clear No-Refund Disclosure
This Refund Policy is part of the purchase terms.
By submitting an order, checking the agreement box, and completing payment, you acknowledge that:
a. you are purchasing a personalized digital creative service;
b. no physical product will be shipped;
c. all sales are final;
d. no refunds, cancellations, exchanges, or credits are offered;
e. subjective dissatisfaction does not create a right to a refund;
f. recipient reaction is not guaranteed;
g. your purchase is for personal use only unless otherwise agreed in writing.
h. any stated delivery window, including Priority 24-Hour Delivery or delivery included in a package or promotion, is subject to availability, daily order capacity, complete order details, payment confirmation, and technical feasibility unless expressly guaranteed in writing by My Lyra Song.
- Relationship to Other Policies
This Refund Policy is incorporated into and forms part of our Terms of Service.
If there is a conflict between this Refund Policy and another policy, the Terms of Service will control unless this Refund Policy provides a more specific rule about refunds.
- Changes to This Refund Policy
We may update this Refund Policy from time to time. The updated version will be posted on the website with a revised effective date.
The Refund Policy in effect at the time of purchase will generally apply to that order, except where changes are required by law.
- Contact
For questions about this Refund Policy, contact:
My Lyra Song
Email: hello@mylyrasong.com
Website: mylyrasong.com